Member help

How to cancel your gym membership

If your gym bills you through its OLM-powered app, you can cancel your membership yourself, in the app, in under a minute — no phone call required. Here's exactly where the cancel button lives.

  1. Open your gym's app

    Open the app you use to check in at your gym (it runs on OLM and is branded to your gym) and sign in with the account you joined with.

    App home screenScreenshot coming soon

  2. Tap the More tab, then Billing

    In the bottom tab bar, tap "More", then tap "Billing" in the first list. This opens the Billing tab of your profile, where your subscriptions live.

    More tab with the Billing rowScreenshot coming soon

  3. Tap the subscription you want to cancel

    Each active subscription shows as a card with its plan name and price, marked "Tap to manage or cancel". Tap the one you want to end.

    Billing tab subscription cardScreenshot coming soon

  4. Scroll to "Danger zone" and tap "Cancel subscription"

    The Subscription screen shows your plan, price, and current billing period. At the bottom, under "Danger zone", tap the red "Cancel subscription" button.

    Subscription screen Danger zoneScreenshot coming soon

  5. Confirm with "Yes, cancel"

    A confirmation asks "Cancel subscription?" and explains that the plan will be cancelled at the end of the current period. Tap "Yes, cancel". You'll see "Cancellation requested" and the subscription is set to end — no further charges.

    Cancel confirmation dialogScreenshot coming soon

What happens after you cancel

  • You keep access until the end of your current billing period. Cancelling stops the renewal, not the time you've already paid for. The subscription screen shows the exact date your access ends.
  • You won't be charged again. The plan simply doesn't renew. Your subscription shows a "Cancellation requested" badge until the period ends.
  • Changed your mind? Contact your gym before the period ends — staff can restore your subscription so it keeps renewing as before.
  • On a commitment plan? If you agreed to a minimum term that hasn't ended yet, the app will ask you to contact the gym to discuss early cancellation instead of cancelling immediately.

Can't use the app?

No phone handy, deleted the app, or something in the app isn't working? You never need the app to cancel:

  • Ask at the front desk. Your gym's staff can cancel your membership for you on the spot from their admin portal — just ask next time you're in.
  • Email your gym. Every gym on OLM sets a support email — you'll find it in the app, on the gym's website, or on your payment receipts. Ask them to cancel your membership and they can do it right away.

Your membership and payments are between you and your gym (charges run through the gym's own payment account), so the gym is always the fastest path. If you're truly stuck, contact OLM and we'll help you reach the right person.