Help center

Guides

• Cancel your gym membership

  Where the cancel button lives in the app, and what happens after.

• Belt ranks and promotions

  How ranks are recorded, why one might be missing, and how they move between gyms.

Common questions

How do I freeze my membership?

Open Membership from your profile and choose Pause. Your rate and history are held while you're away.

How do I check in without signal?

Show your membership card at the front desk and staff can scan you in. Check-ins also open any time on the day of class.

Does switching gyms keep my rank?

Yes. Your belt, lineage, journal and check-in history belong to you and move with you to any gym on OLM.

How do I join a gym?

Find one near you in the app, or ask your gym for its invite link.

Can I track training without a gym?

Yes. Open Journal in the app to log sessions and techniques. Your history moves with you when you join a gym later.

I was promoted. Why isn't my new rank showing?

Only gym admins can record promotions. Ask your gym to issue it from their admin portal; your rank updates in the app automatically.

Still stuck?

In the app, open Profile, then Help & support, to message your gym or the OLM team. A real person reads every message. You can also contact OLM from the web.